Question 1

How do I start investing?

Accepted Answer

Register an account, open the Investments page, choose a tier from Starter to VIP, enter your amount and submit the request. A desk officer then sends payment instructions on your preferred channel.

Question 2

What are the investment tiers?

Accepted Answer

Starter (from $100), Silver (from $1,000), Gold (from $5,000), Platinum (from $25,000) and VIP (from $100,000). Each tier has its own daily profit rate and term length.

Question 3

When does my balance update?

Accepted Answer

Your balance credits as soon as a desk officer confirms your deposit and approves the request. Profit then accrues daily from the plan's rate until the term matures.

Question 4

How is profit calculated?

Accepted Answer

Profit accrues from the plan's daily profit rate applied to your allocated amount, from the approval date and capped at the plan term. The dashboard shows accrued profit and daily earnings live.

Question 5

How do withdrawals work?

Accepted Answer

Submit a withdrawal from the Withdraw page with your amount and payout details. The desk reviews it, and the status moves from pending to approved and then completed once paid.

Question 6

Are there withdrawal fees?

Accepted Answer

CrestPoint does not charge a platform fee on withdrawals. Network or bank fees charged by your payout method still apply.

Question 7

How does the referral programme work?

Accepted Answer

Share your referral code from the Referrals page. When someone you invite funds an allocation, a percentage bonus is credited to your balance automatically.

Question 8

Is my account secure?

Accepted Answer

Authentication, database access and every financial record are protected by row-level security, so you can only ever read and write your own data. Passwords are never stored by the app.

Question 9

Which languages and devices are supported?

Accepted Answer

The platform is available in 30 languages with light and dark themes, and is fully responsive on phones, tablets and desktop.

Question 10

How do I reach support?

Accepted Answer

The Support page lists the desk's live status, business hours, average response time and every enabled channel — WhatsApp, Telegram, email and phone.

Frequently asked questions